Security Q&A
We protect your data.
All data is written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.
Your data is sent using HTTPS.
Whenever your data is in transit between you and us, everything is encrypted, and sent using HTTPS. Any files which you upload to us are stored and are encrypted at rest. Card data and images, aren't encrypted at rest — they are active in our database. Our backups of your data are encrypted using strong encryption keys.
Full redundancy for all major systems.
Our servers — from power supplies to the internet connection to the air purifying systems — operate at full redundancy. Our systems are engineered to stay up even if multiple servers fail.
Regularly-updated infrastructure.
Our software infrastructure is updated regularly with the latest security patches. Our products run on a dedicated network which is locked down with firewalls and carefully monitored. While perfect security is a moving target, we work with security researchers to keep up with the state-of-the-art in web security.
We protect your billing information.
All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on a PCI-Compliant network.
We are open for questions
Submit a support request if you have other security questions and we’ll get back to you as quickly as we can.
Have a concern? Need to report an incident?
Have you noticed abuse, misuse, an exploit, or experienced an incident with your account? Please contact us on security@pakker.io.